SkyWand: Ordering, warranty & service, every question, answered
36 answers below, written from the manufacturer's manuals and our own bench experience. Prefer to tap through them? The same answers power the live chat in the corner. Ready to buy? See the SkyWand or request a quote.
How much does the SkyWand cost?
The SkyWand is $790 (excl. tax & shipping), and that’s for the complete kit, wand, charger, two Li-ion packs, shade-5.0 goggles, and the carry case. Volume discounts apply on multi-unit and OEM orders.
How do I request a quote?
Use our quote form, tell us your wavelength choice (or ask us to recommend one), your adhesive, and your application. We respond within 1 business day.
Is the SkyWand in stock?
Yes, it's in stock and ships in 24-48 hours from West Springfield, MA.
Where does my order ship from?
From West Springfield, MA. We ship nationwide within the US.
What payment methods do you accept?
Invoice, payment link, ACH, or card, all processed through Stripe.
What warranty does it carry?
A 2-year OEM warranty from Uvitron. Note that it requires original accessories, third-party replacement parts void it.
What's the return policy?
30-day returns on unused units.
Do you offer volume discounts?
Yes, ask for tiered pricing on multi-unit and OEM orders when you request your quote.
Who sells and ships the SkyWand?
UV Spot Shop, we're the US-based supplier, and orders are sold and shipped by us. The lamp itself is made by Uvitron International.
How fast will my order ship?
In-stock units ship in 24-48 hours. Order today for dispatch this week.
How fast do you turn quotes around?
Within 1 business day.
Include your adhesive and application details and we can fold wavelength advice into the same reply.
Can I pay by invoice or company PO?
Yes, we can invoice you through Stripe, and payment links, ACH, and cards work too. Mention your purchasing process on the quote and we'll line up with it.
What does the $790 price include?
The full kit: the SkyWand at your chosen wavelength, the charger, two 3.7 V 3000 mAh Li-ion battery packs, shade-5.0 UV goggles, and the carry case. Tax and shipping are extra; volume tiers are quoted.
What should my quote request include?
Your wavelength pick (365 nm, 405 nm, or 'not sure, recommend one'), plus your adhesive, substrate, and cycle time if you have them. That's enough for us to price it and sanity-check the fit.
Can you pick the wavelength for me?
Gladly, choose 'Not sure, recommend one' on the quote form and include your adhesive name or datasheet. We'll recommend 365 or 405 nm to match it.
Can I buy replacement batteries?
Yes, contact us for original 3.7 V 3000 mAh Li-ion packs. The manual limits the lamp to this exact battery, and originals keep your warranty intact.
Can I get spare goggles or lenses?
Yes, ask us for original Uvitron accessories, including the replaceable optical lens and UV goggles. Third-party substitutes void the warranty, so source them through us.
What does the 2-year warranty involve?
It's Uvitron's 2-year OEM warranty on the SkyWand, conditioned on using original accessories only. Contact us with your order details and we'll handle any claim with the manufacturer.
How do I arrange warranty service?
Reach us through the tech support page or sales@uvspotshop.com with your order info and a description of the issue. We coordinate service under Uvitron's 2-year OEM warranty.
Can I return it if it's not right for us?
Unused units can be returned within 30 days. If it's a performance question rather than a return, talk to tech support first, often it's a wavelength or exposure fix.
Do you ship across the US?
Yes, we ship nationwide from West Springfield, MA, with in-stock units dispatching in 24-48 hours.
Do you ship outside the US?
Our store ships nationwide within the US. If you need delivery elsewhere, note it on your quote request and we'll see what we can arrange.
How do I check my order status?
Use the Order Status link at the top of the site, or email sales@uvspotshop.com and we'll look it up for you.
When is your team available?
Monday through Friday, US business hours. Email sales@uvspotshop.com any time, quote requests get a response within 1 business day.
What's the buying process start to finish?
Request a quote (we reply within 1 business day), approve it, then pay by invoice, payment link, ACH, or card via Stripe. In-stock units ship in 24-48 hours from West Springfield, MA.
Do OEM buyers get special pricing?
Yes, we offer tiered pricing on multi-unit and OEM orders. Mention your volumes on the quote request.
Are 365 and 405 nm units stocked?
The SkyWand is in stock and ships in 24-48 hours; you choose 365 or 405 nm when ordering. We'll confirm availability of your exact configuration on the quote.
How will my order be shipped?
Orders dispatch from West Springfield, MA within 24-48 hours; carrier details aren't listed on the page, and we'll confirm shipping specifics with your quote or order confirmation.
Who do I email about an order?
sales@uvspotshop.com, we're available Monday through Friday during US business hours.
Can a used unit be returned?
Our return policy covers unused units within 30 days, so used units fall outside it. If a unit isn't performing, contact tech support, defects are handled under the 2-year OEM warranty instead.
Does the warranty require original parts?
Yes, the 2-year OEM warranty applies with original accessories only, and Uvitron states that other manufacturers' parts void it. Buy replacement packs, lenses, and goggles through us to stay covered.
Who supports me after the sale?
We do, UV Spot Shop handles US-based support, from setup questions to warranty coordination with Uvitron. Start at the tech support page or email sales@uvspotshop.com.
Can I compare systems before deciding?
Yes, our site has a compare page covering the SunSpot 2, SkyBeam, and SkyWand, and our team will match a system to your adhesive if you share your application on a quote.
Is there a demo or trial program?
We don't list a formal demo or trial program. Share your application on a quote request and we'll give you a straight answer on fit before you buy, and the brochure and manual downloads let you review the details first.
Any extras I should add to my order?
The kit is complete for curing, so the usual add-ons are spares: an extra original battery pack, a replacement lens, or goggles. A UV-A radiometer for periodic checks isn't included, so plan for one if your QA needs it.
Where are the store's terms and policies?
The site footer links Terms & Conditions, Privacy Notice, and Returns on our legal pages. The essentials: published list pricing with volume tiers by quote, 30-day returns on unused units, and a 2-year OEM warranty.
