SkyBeam: Ordering, warranty & service, every question, answered
36 answers below, written from the manufacturer's manuals and our own bench experience. Prefer to tap through them? The same answers power the live chat in the corner. Ready to buy? See the SkyBeam or request a quote.
How much does a SkyBeam cost?
The SkyBeam is $2,900 (excl. tax & shipping). Wavelength and light guides are specified at order, and volume discounts apply on multi-unit and OEM orders, request a quote for tiered pricing.
Is the SkyBeam in stock?
Yes, it's in stock and ships in 24–48 hours from West Springfield, MA, as shown on the product page. Order today for dispatch this week.
Where does my order ship from?
From stock in West Springfield, Massachusetts. We're a US-based supplier and ship nationwide.
How can I pay?
By invoice, payment link, ACH, or card, all processed via Stripe. Order straight off the listed $2,900 price, or request a quote first if you want light guides and volume tiers priced together.
What warranty comes with it?
A 2-year OEM warranty: Uvitron International warrants its products against defective material and workmanship under normal use for two years from the date of shipment.
What voids the warranty?
Misuse, accident, improper installation, improper application or operation, and repair or alteration by anyone other than a factory-authorized representative. Broken tamper-proof seals also void the warranty.
How are warranty repairs handled?
Products are repaired at the factory or replaced at no charge throughout the warranty period. If a unit is returned for an approved repair, the warranty is extended by the time required to complete the repair or replacement.
What about out-of-warranty repairs?
Repairs beyond the warranty period are subject to a fee depending on the degree of repair, consult the factory for details, or reach out to us and we'll help you coordinate.
Is repair work itself warranted?
Yes, Uvitron warrants all repair work for one year from the date of repair. That service warranty applies to the specific repair for which the unit was returned.
How do I send a unit in for service?
Get a Return Material Authorization (RMA) number first, call the Uvitron factory service department at (413) 731-7835 to obtain one, then ship the unit in. Returned equipment can't be processed without an RMA.
Who pays shipping for repairs?
You ship the unit to the factory at your expense; Uvitron returns it to you at no charge via the normal shipping method for the product. Freight-collect shipments are not accepted.
What's your return policy?
30-day returns on unused equipment. If the system turns out not to fit your application, contact us within 30 days of delivery and we'll walk you through the return.
Should I keep the shipping carton?
Yes. The manual advises saving all packing material and the shipping carton in case the unit has to be returned at some future time, for a return or for factory service.
What's included in the box?
The UV3979 controller; one to four UV4053 LED light guides (wavelength and cooling type per your order), each with 6 and 12 mm lenses; the UV4045 foot switch (2 m cable); UV4046 security keys (set of two); UV4047 6-ft AC power cord; UV0496 UV protective glasses (5.0 shade); a terminal block screwdriver; and the UV4011 instruction manual.
Inspect the carton for damage on arrival and report damaged or missing parts to the carrier and to us right away.
What part number do I order?
The controller is Uvitron P/N UV3979. Complete systems order as UV3979 plus a wavelength and cooling suffix, for example, UV3979-365F is the system with a 365 nm fan-cooled guide. Tell us your wavelength and guide count on a quote and we'll configure it.
What are the fan-cooled system SKUs?
UV3979-365F, UV3979-385F, UV3979-395F, and UV3979-405F, each a SkyBeam system with that wavelength's fan-cooled light guide, including 6 mm and 12 mm lenses (82 mm head length).
What are the convection-cooled system SKUs?
UV3979-365C, UV3979-385C, UV3979-395C, and UV3979-405C, each with a convection-cooled guide of that wavelength, including 6 mm and 12 mm lenses (85 mm head length).
What are the light guide part numbers?
Fan cooled: UV4053-365F, -385F, -395F, and -405F. Convection cooled: UV4054-365C, -385C, -395C, and -405C. All include 6 mm and 12 mm lenses.
What are the 365 nm lens part numbers?
UV4030-3MM (3 mm, 11 W/cm² at 6 mm), UV4030-4MM (4 mm, 8.5 W/cm² at 7 mm), UV4030-6MM (6 mm, 5.6 W/cm² at 13 mm), and UV4030-12MM (12 mm, 1.5 W/cm² at 27 mm). The 6 and 12 mm lenses come included with 365 nm guides.
What are the 385–405 nm lens part numbers?
UV3982-4MM, UV3982-6MM, UV3982-12MM, and UV3982-15MM, shared across 385/395/405 nm guides. The 6 and 12 mm sizes come included, and remember these are not interchangeable with 365 nm lenses.
Can I get a replacement foot switch?
Yes, order Uvitron P/N UV4045, the exposure control foot switch with a 2-meter cable and flying leads for attachment to the controller terminal block.
Can I get replacement security keys?
Yes, P/N UV4046 is a replacement set of two security switch keys.
Can I get a replacement power cord?
Yes, P/N UV4047 is the 6-ft, 18 AWG cord with US 120 V plug, and other country types are available. New systems ship with the cord type matched to the delivery country.
Is there a USB adapter for RS-232 control?
Yes, Uvitron P/N UV4704 is a USB-to-RS232 adapter/converter that connects a PC or PLC to the SkyBeam for remote control.
What radiometer works with the SkyBeam?
Uvitron's LEDCure radiometer, P/N UV4006-XX, with a 0.4–40 W/cm² dynamic range and available in L365, L385, L395, and L405 versions to match your guide. The UV4244-12 fixture lets you measure spot-guide output with an EIT radiometer.
What PPE accessories can I add?
Extra UV0496 over-the-glasses UV safety glasses (5.0 shade), UV2232 sport-contour safety glasses, the UV1890 lift-up face shield (5.0 shade), and UV1422 UV-shielding cotton work gloves.
Can I get another copy of the manual?
Yes, the printed manual is Uvitron P/N UV4011, and the full 32-page PDF is a free download from us anytime.
How many light guides should I buy?
One to four, quantity, wavelength, and cooling type are specified at time of purchase. Many customers start with one or two channels and add guides later as their line grows.
Can I mix wavelengths on one controller?
Guides connect to any of the four rear channel connectors, and guide type is specified per guide when you order, so tell us the mix you need on your quote request and we'll configure the system accordingly.
Do you offer volume discounts?
Yes, tiered pricing is available on multi-unit and OEM orders. Mention your quantities on the quote request and we'll price accordingly.
How fast will I get a quote?
Within 1 business day of your request.
Can I buy replacement light guides later?
Yes, guides are standard replacement parts (the UV4053 fan-cooled and UV4054 convection-cooled series), so you can replace an aged guide or add channels up to four at any time.
Will it work outside the US?
Yes. The wide-range 90–264 VAC, 47–63 Hz input handles mains power worldwide, and the power cord type delivered depends on the destination country.
Who do I contact for technical help?
Start with our tech support page, we're US-based product specialists for Uvitron systems. For factory service matters like RMAs, Uvitron International is at (413) 731-7835, 150 Front Street, Unit 4, West Springfield, MA 01089.
Who is UV Spot Shop?
We're a US-based supplier of Uvitron spot UV curing systems, light guides, and replacement lamps. SkyBeam units are sold and shipped by us, backed by the 2-year OEM warranty and 30-day unused returns.
Reach us at sales@uvspotshop.com, Monday–Friday, US business hours.
Can accessories ship with my system?
Yes, accessories and replacement parts ordered at the time of purchase are typically packaged with the system to reduce shipping cost, depending on part size. Check the packing slip on the shipping carton for the list of optional items included.
